Return & Refund Policy

Thank you for shopping with Kyn Loom. Your satisfaction is important to us, and we stand behind the quality of every product we offer.

If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery. Our support team will review the issue and work with you to provide an appropriate resolution as quickly as possible.

For all other return requests, please review the policy below for eligibility requirements and instructions.

Return Window

You may request a return within 14 days of receiving your order.

To be eligible, your return must be shipped within the 14-day return period.

Return Eligibility

To qualify for a return, your item must:

• Be unused and unopened.

• Be in its original packaging with the safety seal (if applicable) intact.

• Be in resalable condition.

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products unless they arrived damaged or defective.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

If approved:

• Refunds are issued to your original payment method.

• Processing typically takes 5–10 business days after the return is approved.

• Depending on your bank or credit card provider, it may take several additional business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email: kynloom@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We'll review your request and provide the most appropriate solution as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Opened or used body lotion

• Products with broken or missing safety seals

• Gift cards

• Final Sale or Clearance items (if marked as non-returnable)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged product

• A defective product

• An incorrect item shipped by Kyn Loom

We recommend using a trackable shipping service, as Kyn Loom cannot be responsible for returns lost during transit.

Need Help?
For any return-related inquiries, reach out to our support team at:
kynloom@gmail.com